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SHIPPING & RETURNS
SHIPPING POLICY
We are committed to providing a safe, transparent, and reliable shopping experience in accordance with European Union consumer protection regulations.
Shipping:
We process and ship orders as quickly as possible using trusted delivery partners. Customers will receive tracking information once the order has been dispatched. Delivery times may vary depending on the destination country and customs procedures.
Returns & Refunds:
Under EU consumer rights, customers have the right to return eligible products within 14 days of receiving their order. To qualify for a return, items must be unused, unopened, and in their original packaging.
RETURN & EXCHANGE POLICY
Returns & Exchanges
We want you to shop with confidence and satisfaction. If you are not completely happy with your purchase, you may request a return or exchange within 14 days of receiving your order, in accordance with European Union consumer protection regulations.
To be eligible for a return or exchange, products must be unused, unopened, and returned in their original packaging and condition. For hygiene and safety reasons, opened or used cosmetic, skincare, and personal care products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
If you receive a damaged or wrong item, please contact our customer support team as soon as possible with photos of the product and packaging. Once the return is approved and inspected, we will process the refund or exchange promptly.
Our priority is to provide a safe, fair, and reliable shopping experience for every customer.